A ride that works for you

Riding

Service animals are welcome in our cars, as Florida and federal law require. (Fla. Stat. § 413.08, 2026) (Other Service Requirements, 2024)

If you need an accessible vehicle, a ramp or lift, extra time at pickup, or help with a mobility aid, tell the concierge when you book, in the booking form’s special requests or by phone. Where we cannot provide the right vehicle ourselves, we will tell you plainly and help you find one that can. We never charge extra for accessibility: no fee for a service animal, for help with a folding wheelchair, or for an accessible vehicle, which is priced the same as the closest vehicle class. (Transportation Services for Individuals with Disabilities, 2026)

This website

We work to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA, for guests using screen readers, keyboards, voice control or magnification. That is the standard we hold ourselves to, not a certification. If something here gets in your way, tell us: we will work to fix it, and help you book in the meantime. (World Wide Web Consortium [W3C], 2024)

How we test

On 13 September 2026 we tested the public pages listed below, in light and dark mode, at 390 pixels (phone) and 1280 pixels (desktop) wide against WCAG 2.2 AA, using:

• axe-core 4.13.0, run on the production build of the site, checking every rule tagged wcag2a, wcag2aa, wcag21aa and wcag22aa
• pages scanned: /, /standard, /accessibility, /answers, /answers/uber-elite-in-miami, /business, /business/duty-of-care, /by-the-hour, /convert, /destinations, /destinations/miami, /destinations/colombia, /directory, /drive-with-us, /events/art-basel-2026, /gift, /membership, /refer, /terms, /privacy, /sms-terms, /reviews, /my-rides, /connect and /login, with /events and /sources added once they were built
• each page scanned in the light and the dark theme, at 390 and 1280 pixels wide
• a keyboard check of the booking dialog: it is announced as a named modal, focus moves into it and stays inside through 40 presses of Tab, every field has a label, and Escape closes it, or asks to confirm when something has been edited

What those checks do not cover:

• Automated tools catch only some accessibility problems. The rest need people, ideally people who use assistive technology every day, and this site has not yet had that independent audit.
• Screen-reader output was not tested beyond what the automated rules and the keyboard check exercise.
• The staff desk and the captain app are not covered by these checks.
• The films on the home page are silent and decorative, so they carry no captions, and they stop playing when your device asks for reduced motion.

These results come from our written audit record dated 14 September 2026.

What this site does for you

• Built so that form fields are labelled and errors are announced to screen readers, and so the site can be used with a keyboard alone.
• A visible outline shows where you are, and a link skips straight to the content.
• Lets you zoom, and follows your device’s settings for reduced motion and for light or dark mode.
• The booking form and main pages read in English, Spanish, Portuguese, Russian and French; legal pages are in English.

Reaching us

Phone, text or email, whichever works best for you. Call or text +1 561 652 2145. Email concierge@quohouse.com.