Our standard
What every ride includes
Promises you can check, written as numbers where there is a number. If a ride falls short of any of them, tell the concierge at +1 561 652 2145 or at concierge@quohouse.com.
Last reviewed: September 2026
- Waiting, in minutes
- Every booking includes 15 minutes after the pickup time. At the airport it is 60 minutes, counted from when the flight actually lands, not when it was due. Time lost to a late flight is never billed. Past that, waiting is charged only once the concierge has told you the rate.
- A fare before the car moves
- The price is set when you book, with the 20% service charge already in it, and it does not change during the ride. A gratuity is only what you choose to add, and all of it goes to your chauffeur.
- A person confirms every ride
- No booking is left to an algorithm. The concierge checks the address, the timing and the car, and tells you straight away if something will not work.
- The chauffeur you had last time
- Ask for them by name. The desk sees who has driven you before at the top of the list, and sends them whenever they are free.
- Flights, including private ones
- Give us the flight number and the chauffeur follows it, so an early landing is met and a late one costs you nothing. For private flights, tell us the FBO and the car waits at the private terminal.
- Access
- Service animals always ride. Ask for an accessible vehicle, extra time at pickup, or help with a mobility aid when you book. Where we cannot send the right car ourselves, we tell you plainly and help you find one. How we handle access.
- Your language
- The site and the booking form work in English, Spanish, Portuguese, Russian and French.
- Weather
- If a hurricane or tropical storm warning, or an evacuation order, covers your trip, you can cancel without a fee and any deposit is refunded. The Terms say so in writing.
- For companies
- Accounts name a security contact who is alerted if a rider raises an alarm, and statements show an estimated carbon figure for every ride. How duty of care works.
- Texts only if you ask
- We text about a reservation only when you tick the box that says so, event notices only if you tick a second one, and never again after you reply STOP.