Legal
Privacy Policy
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Last updated September 15, 2026
QUO (“we,” “us”), a service operated by Quo House LLC, provides private chauffeured car service in Florida. This policy explains what information we collect, how we use it, and the choices you have.
Information we collect
When you request a car or contact us, we collect the details you provide: your name, mobile number, email, pickup and destination, travel date and time, vehicle preference, flight number or messaging handle if you give one, and any ride preferences you share. We also record how you reached us (for example, the referring site or campaign) to understand where our guests come from.
Payment card details are collected and processed by our payment provider (Stripe); we do not store full card numbers. During an active trip, your assigned chauffeur's device may share the vehicle's real-time location so you can follow the car; we do not track your device's location. If you have ridden with us before, we may recognize you by your mobile number to greet you and offer your usual vehicle; this recognition never exposes your saved preferences or past addresses.
How we use your information
- To arrange, confirm, and carry out your reservation.
- To send you ride confirmations, driver and vehicle details, and pickup and arrival updates.
- To communicate with you through your chosen channel (SMS, WhatsApp, email, or social messaging).
- To remember your preferences so future rides are effortless.
- To occasionally text you about relevant upcoming events, if you have opted in.
SMS / text messaging
If you agree to receive texts when you reserve, we send text messages related to your reservation and, only if you separately opt in, event notices. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time, or HELP for assistance. See our SMS Terms for details.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service or message delivery, is permitted solely to operate the service. All other categories exclude text-messaging originator opt-in data and consent; this information is never shared with any third parties.
Calls and recordings
Calls to our number may be recorded and transcribed, and we tell you so at the start of the call (Fla. Stat. § 934.03, 2026). When Alfred, our AI assistant, answers, what you say is transcribed and kept as text in your conversation with us, linked to your booking where there is one. If you leave a voicemail, it is recorded and transcribed by Twilio.
For chauffeurs using our driver app
Our chauffeurs use a dedicated driver app to receive trip assignments, navigate, and update their status. To operate the service, that app collects: the chauffeur's phone number and a PIN (used to sign in; we store a one-way hash of the PIN, never the PIN itself), a device push-notification token (to alert them of new assignments), and the vehicle's real-time GPS location while an assigned trip is active, including when the app is running in the background. Location sharing stops when the trip ends or the chauffeur signs out. This location data is shared only with the guest on that specific trip (so they can track the car's approach), with dispatch, and with anyone the guest chooses to send the trip's tracking link, and is not used for any purpose unrelated to fulfilling that trip.
Chauffeur applicants
If you apply to drive with us, we collect what the application form asks for: your name and mobile number, and, if you give them, your email, the city you are based in, your own vehicle, your driving experience, a note, and whether you agree to receive texts from us. We use it to review your application and contact you about it. We text you about it only if you ticked the box agreeing to texts.
How we share information
We do not sell your personal information. We share it only as needed to run the service, with the following:
| Who | What and why |
|---|---|
| Partner carriers and chauffeurs | The independent carrier and chauffeur performing your ride receive the trip details needed to carry it out. |
| AI processing (via Vercel AI Gateway) | Chats with Alfred on the website, texts and social messages, what you say to Alfred on a call, live translation between you and your chauffeur, and photos of documents and receipts staff upload for reading. |
| Google Calendar | Trip times and details mirrored onto the desk's dispatch calendar for scheduling. |
| Apple Wallet and Google Wallet | Your pass details, if you add your pass to a wallet. |
| Meta (WhatsApp, Messenger, Instagram) | Your messages, when you choose to reach us on one of those services. |
| Twilio | Text messages, phone calls, call and voicemail recording, and transcription. |
| Resend | Email delivery. |
| Supabase | Our database. |
| Vercel | Website hosting. |
| Upstash | Rate limiting, to protect sign-in and messaging from abuse. |
| Mapbox | Addresses you type, to find them and draw maps and routes. |
| FlightAware and AviationStack | Flight numbers you give us, to track the flight. |
| Web push services | Notifications you allow in your browser, delivered by your browser maker's push service. |
| Stripe | Payments. Card details go to Stripe and we do not store full card numbers. |
| Corporate account holders | If your ride is billed to a company account, the account's statements show rider names and routes, and the company's named security contact is emailed if an alert is raised on that ride. If the company uses our ride feed, its security team also sees the ride's status, your first name and last initial, the pickup and drop-off area, the chauffeur's first name, the vehicle and plate, and the car's approximate location while it is on its way. |
| Our public reviews page | If you rate a completed ride and add a written note, that note and your star rating may appear with your first name and last initial, never an address. Ask us and we will take it down. |
Data retention & security
We keep your information for as long as needed to provide the service and meet legal obligations, and we take reasonable measures to protect it.
To protect accounts, we log failed attempts to sign in, enter a code, or reach our messaging systems: the time, the IP address, and a one-way scrambled form of the account targeted, never the email or phone number itself. These logs are used only to detect and stop attacks and are deleted after 30 days.
How long we keep each kind of record is listed under the GDPR section below, and those periods apply wherever you are.
Your choices
You can opt out of text messages by replying STOP, and you can ask us to access, correct, or delete your information with the privacy request form below, or by contacting us. You can change your cookie choice at any time with Cookie settings at the bottom of every page.
If you are in the EU, UK or Switzerland (GDPR)
If you are in the European Union, the European Economic Area, the United Kingdom or Switzerland when you use our site or book with us, data protection law there (the GDPR, the UK GDPR, or the Swiss Federal Act on Data Protection) gives you the following.
Controller. Quo House LLC, 5351 W Hillsboro Blvd, Suite 301, Coconut Creek, FL 33073, United States. concierge@quohouse.com
Why we may use your information (legal bases).
- Booking and carrying out your ride: performance of a contract with you, Art. 6(1)(b).
- Marketing texts and marketing cookies (
mer_src,mer_ref): your consent, Art. 6(1)(a). - Security logs and fraud prevention: our legitimate interests in keeping accounts and payments safe, Art. 6(1)(f).
- Tax and accounting records: our legitimate interests in keeping the records the law and our accountants require, Art. 6(1)(f).
Your rights.
- Access: get a copy of the information we hold about you.
- Rectification: have inaccurate information corrected.
- Erasure: have your information deleted.
- Restriction: have us limit how we use it.
- Objection: object to uses based on our legitimate interests.
- Portability: receive the information you gave us in a machine-readable format.
- Withdrawing consent: at any time, with Cookie settings or by replying STOP to our texts, without affecting what was done before.
Email us to use any of these rights. We answer within one month. You also have the right to complain to your local data protection authority (in France, the CNIL).
Where your information is processed. In the United States, by Quo House LLC and the service providers listed above.
How long we keep it.
- Account, ride and message information: 24 months after your last trip or message, unless you are a member or hold ride credit. After that, your name, contact details and addresses are removed automatically.
- Payment and tax records: 7 years, without your name, contact details or addresses once the 24 months above have passed.
- Your agreement to receive texts, or your request to stop them: 5 years after your last contact, so we can show we had permission and keep honoring a STOP. This record, and the list that stops us contacting someone who asked us to erase their data, is keyed to a coded form of the phone number or email rather than the number itself. A coded number is still personal data, and we keep it because we need it to defend legal claims and to respect your request.
- Attribution cookies: 30 days.
- Security logs: 30 days.
Se você está no Brasil (LGPD)
Se você está no Brasil, a Lei Geral de Proteção de Dados Pessoais (LGPD, Lei nº 13.709/2018) garante o seguinte.
Controlador. Quo House LLC, 5351 W Hillsboro Blvd, Suite 301, Coconut Creek, FL 33073, Estados Unidos. concierge@quohouse.com
Encarregado pelo tratamento de dados pessoais. Julian Calvo, concierge@quohouse.com
Bases legais.
- Reservas e realização das corridas: execução de contrato (art. 7º, V).
- Mensagens de marketing e cookies de marketing: consentimento (art. 7º, I).
Seus direitos (art. 18).
- Confirmação da existência de tratamento.
- Acesso aos dados.
- Correção de dados incompletos, inexatos ou desatualizados.
- Anonimização, bloqueio ou eliminação de dados desnecessários, excessivos ou tratados em desconformidade com a LGPD.
- Portabilidade dos dados a outro fornecedor de serviço.
- Eliminação dos dados tratados com o seu consentimento.
- Informação sobre as entidades públicas e privadas com as quais compartilhamos seus dados.
- Informação sobre a possibilidade de não fornecer consentimento e sobre as consequências da negativa.
- Revogação do consentimento, a qualquer momento, pelas Configurações de cookies ou respondendo STOP às nossas mensagens.
Para exercer seus direitos, envie um e-mail ao encarregado. Respondemos em até 15 dias. Você também tem o direito de peticionar à Autoridade Nacional de Proteção de Dados (ANPD).
Seus dados são tratados nos Estados Unidos, pela Quo House LLC e pelos prestadores de serviço listados acima, e são mantidos pelos prazos indicados na seção sobre o GDPR.
Make a privacy request
Use this form to ask for a copy of your data, to correct or delete it, to receive it in a machine-readable file, or to object to how we use it. Wherever you live, you can use it, and emailing us still works too. We send a code to your email to confirm the request is yours before we share or delete anything. We answer within 15 days if you live in Brazil and within 30 days otherwise.
Deleting your data removes your name, contact details, addresses, notes and messages. The law requires us to keep payment and tax records, so the amount, date and ride code of a past ride stay, with nothing that identifies you.
Contact us
Quo House LLC · QUO
5351 W Hillsboro Blvd, Suite 301, Coconut Creek, FL 33073
concierge@quohouse.com
References
- Fla. Stat. § 934.03 (2026). https://www.leg.state.fl.us/statutes/index.cfm?App_mode=Display_Statute&URL=0900-0999/0934/Sections/0934.03.html