QUO

Legal

SMS Terms & Conditions

Language: this page is written in English. Any translation is provided for convenience only; if a translation differs from the English, the English version applies, except where the law of your country of residence requires otherwise. Any price, fee, cancellation or refund term shown to you in your language when you booked applies as shown.

Эта страница на английском языке. Любой перевод предоставляется для удобства; при расхождении действует английская версия, если законы страны вашего проживания не требуют иного. Цены, сборы и условия отмены или возврата, показанные вам на вашем языке при бронировании, действуют в том виде, в каком были показаны. Если нужна помощь, напишите консьержу. Прочитать эту страницу на английском →

Last updated September 14, 2026

Program description

QUO, operated by Quo House LLC, sends text messages related to your reservation, confirmations, driver and vehicle details, pickup and arrival updates, and two-way concierge conversation, and, if you opt in, recurring automated marketing texts about events.

Consent

You opt in to reservation texts by ticking the box on the reservation form at quohouse.com that reads: “I agree to receive SMS from QUO about my reservation. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. See our Privacy Policy and SMS Terms.” The box is unchecked until you select it, and you can reserve without it. If you book by phone or email, the concierge records your spoken or written agreement with the date and the staff member who took it. Texting START to our number opts you back in.

Event texts are marketing, and marketing texts need your prior express written consent (Fla. Stat. § 501.059, 2026). They have their own separate, optional box on the reservation form, unchecked until you select it, that reads: “I agree to receive recurring automated marketing texts from QUO (Quo House LLC) about events at the number provided. Consent is not a condition of purchase. Msg frequency varies. Msg & data rates may apply. Reply STOP to cancel, HELP for help.” Event texts go only to numbers whose owner ticked that box.

Consent to receive text messages is not a condition of any purchase.

Message frequency

Message frequency varies based on your activity, for example, messages tied to a booking and its updates. If you ticked the events box, event texts are recurring and their frequency varies.

Cost

Message and data rates may apply, per your mobile carrier plan.

Opt out, STOP

Reply STOP to any message to unsubscribe. You will receive a confirmation and no further messages, unless you resubscribe by replying START.

Help, HELP

Reply HELP for assistance, or contact us at concierge@quohouse.com.

Carriers

Carriers are not liable for delayed or undelivered messages. Supported carriers may change without notice.

Do-not-contact policy

We keep a do-not-contact list. Replying STOP, or telling us in any clear way that you want the texts to stop, takes your number off all marketing texts immediately and off every other text except ones you ask us for; the legal outer limit is 10 business days, and in practice it happens the moment your reply arrives. Marketing texts go out only between 9 a.m. and 8 p.m. Eastern time, never more than one a day, and only to US numbers. Reply HUMAN at any time to reach a person instead of our AI assistant. Our staff are trained on this policy, and a written copy is available on request from concierge@quohouse.com.

Privacy

Your information is handled per our Privacy Policy. Mobile information and SMS opt-in consent are never shared with third parties for marketing or promotional purposes.

References