QUO

How does booking a car work over Thanksgiving, Christmas and New Year's?

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The calendar marks the dates a car is in demand, and the fare follows it: on a date the calendar rates high, the event-date rate adds 15% to the fare, and on a peak date, New Year's Eve among them, 35%. The rate is in the fare you see before you book; nothing is added on the night. A date the calendar leaves quiet, Christmas morning for one, is priced like any other day.

Cancelling is free until 2 hours before pickup for a transfer and 24 hours for a booking by the hour, until 72 hours for a group of seven or more or a Sprinter, and until 7 days before pickup for a ride booked against a peak date such as New Year's Eve; after the window the fare is the fee, and a flight the airline cancels or a storm warning that covers the ride is never charged. The schedule is section 3 of the Terms, and your confirmation email states your own window.

A booking made on the website at least 12 hours ahead can be confirmed the moment it is made when nothing about it needs a person; the rest, and anything inside 12 hours, is a request the desk confirms by hand, which over the holidays it does around the clock. Give the flight number for an airport run: the captain watches the flight, waiting after landing is included for 60 minutes, and for any other pickup for 15. A car seat or an accessible vehicle is booked the same way and confirmed by the desk.

What to book, and when: the airport runs on the days around Thanksgiving and Christmas go first, so a return leg booked with the outbound is a return leg that exists; New Year's Eve is one car by the hour from the first dinner to the last room, booked once, and the calendar's own page for the night says what the rate is. The family-office or assistant who books for several people puts them on one account with one statement.

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